Dear
Mr. <name>,
I
would like to thank you for your order of <NAME OF PRODUCT(S)>.
Unfortunately,
however, we no longer carry the <PRODUCT NAME> because we believe it does
not provide our customers sufficient value for its price. We base this decision on <customer
complaints and its history of breakdown>.
Instead, we carry <PROPOSED
ALTERNATIVE PRODUCT WITH ALL DETAILS>.
I have taken the liberty of enclosing a brochure of the new product,
including schematics and customer testimonials.
Allow me to
apologize for any inconveniences this may have caused you. I am ready, however, to upgrade your order
immediately to the <ALTERNATIVE PRODUCT> at your request. You may reach me at <contact Number>
Sincerely,
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